2012年9月18日星期二

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Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large scale industrial and environmental disasters in the 1980's
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Three elements are common to most definitions of crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time.
Venettargues that "crisis is a process of transformation where the old system can ernie banks embroidered jersey no longer be maintained." Therefore the fourth defining quality is the need for change. If change ernie banks embroidered jersey is not needed, the event could more accurately be described as a failure or incident.
Crisis management consists of:
Methods used to respond to both the reality and perception of crises.
Establishing metrics to define what scenarios constitute a crisis and should consequently trigger the necessary response mechanisms.
Communication that occurs within the response phase of emergency management scenarios.
Crisis management methods of a business or an organization are called Crisis Management Plan
Crisis management
?Crisis management involves:
?Identifying a crisis
?Planning a response
?Responding to a ernie banks embroidered jersey sudden event that poses a significant threat to the firm
?Limiting the damage
?Selecting an individual and team to deal with the crisis
?Resolving a crisis
Types of crisis
During the crisis management process, it is important to identify types of crises in that different crises necessitate the use of different crisis management strategies. Potential crises are enormous, but crises can be clustered.
Lerbinger categorized seven types of crises
1.?? ?Natural disaster
2.?? ?Technological crises
3.?? ?Confrontation
4.?? ?Malevolence
5.?? ?Organizational Misdeeds
6.?? ?Workplace Violence
7.?? ?Rumours
8.?? ?Terrorist attacks/man-made disasters


Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large scale industrial and environmental disasters in the 1980's

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